This Privacy Policy applies to all of our games, websites, and related services, collectively referred to herein as our Services. At Guangzhou Fantasy, we are committed to protecting your privacy, and your continued use of the Services after the Effective Date will be subject to the new Privacy Policy. Your use of our Services and any disputes over privacy are subject to this Privacy Policy and our Terms of Use, including their applicable limitations on damages and resolution of disputes.
By accessing or using our games, interacting with our websites, or using our other Services, you consent to the collection and use of your information as described in this Privacy Policy. This includes consenting to Guangzhou Fantasy and our advertising partners using your data for targeted advertising purposes, as described in the Marketing and Advertising section of this Policy. This section also details how to opt-out or withdraw consent for targeted advertising.
If you have any questions about sharing your information or how it is used as described, we encourage you not to use our Games or Services.
Please read below to learn more about how we use your personal data.
If you have any questions or concerns about this Privacy Policy, including questions or concerns related to exercising any of your rights, please contact us through the Game’s Help and Support so that we can respond to you more quickly.
Email: [email protected]
Contact address: Room 203, 1st to 3rd floor, No. 770 Huacheng Avenue, Tianhe District, Guangzhou (Location: No. 10)
1.1 We may obtain your personal data from the following sources:
We collect personal data that you provide directly to us through various interactions. Examples of the data we collect from you include:
·Purchasing: When you shop at our store, we may collect your name, email address, phone number, billing address, shipping address, and payment information to process your transaction and fulfill your order.
·Forum Participation: If you contribute to our forum, we collect any information you choose to share in these platforms, including posts, comments, and other content.
·Contact Us: When you contact us via email or other communication channels, we may collect your email address and keep a record and copy of your communication for reference and follow-up.
1.2 When you use our services, we also automatically collect personal data through various technologies:
·Cookies: These are small files placed on your computer's hard drive by your web browser. Cookies help us recognize your browser and capture and store certain information, such as your preferences and usage patterns. This enables us to improve your experience by personalizing content and remembering your settings.
· Web beacons: Also known as clear gifs, pixel tags, or single-pixel gifs, these are tiny electronic files embedded in web pages or emails. Web beacons help us track and analyze user interactions, such as the number of visitors to our pages and the effectiveness of our marketing efforts. They provide valuable insights into how users interact with our websites and help us improve our services.
By using these methods, Guangzhou Fantasy aims to enhance your experience, customize our products to your preferences, and ensure the functionality and performance of our services.
In this Privacy Policy, "Personal Information" means any data that can directly identify you personally ("Personally Identifiable Information"), or indirectly identify you when combined with other data that can identify you.
We collect the following types of personal information:
- Account Information: This includes usernames, passwords, and other details related to your account, such as preferences and settings.
- Game Data: This includes information about your in-game activity, progress, scores, achievements, and interactions with other players.
- Device Information: This includes data about the device you use to access our services, such as device type, operating system, unique device identifiers, and mobile network information.
- Usage Data: This includes information about how you interact with our games and services, such as features used, pages viewed, and time spent on our services.
- Payment Information: If you make a purchase, we collect payment details, including billing address and payment method, but we do not store your full credit card information.
- Location Information: This may include geolocation data collected from your device (if you have given us permission to access this information).
- Contact Information: This includes details such as your name, email address, phone number, and any other contact information you provide when you create an account or communicate with us.
- Communication Records: This includes records of your communications with us, such as support requests, feedback, and customer service interactions.
This information helps us provide and improve our services, personalize your experience, and ensure the security and functionality of our games.
3.1 Where your information is stored
We operate servers around the world, which means your information may be processed on servers located outside of your country. Data protection laws vary from country to country, and some laws provide more protection than others. Regardless of where your data is processed, we will maintain a consistent level of protection for your information and comply with the legal framework related to data transfer.
3.2 Duration of information storage
We typically retain your personal information for 3-5 years. However, we may adjust the storage period in the following circumstances:
Legal compliance: Comply with applicable laws, regulations or legal requirements.
Court order: Comply with court judgments, rulings or other legal procedures.
Government request: Meet the requirements of relevant government agencies or legally authorized organizations.
Service Agreement: To comply with the applicable service agreement or this Privacy Policy, maintain the public interest, or protect the legitimate rights and interests of Guangzhou Fantasy, our users, affiliates and employees, or for other reasonable purposes.
After the necessary storage period, we will delete or anonymize your personal information in accordance with applicable laws and regulations.
If our products or services cease to operate, we will notify you by push notification or announcement, and delete or anonymize your personal information within a reasonable period of time.
3.3 Specific circumstances
Account termination: If you terminate your Guangzhou Fantasy account, your personal data will be marked for deletion, unless a longer storage period is required by law or other legitimate purposes.
Game data consistency: In some cases, it is not possible to completely delete personal data to ensure consistency in the game experience or other related areas. For example, matches that affect other players' match data and scores will not be deleted; instead, your connection to these matches will be permanently anonymized.
Withdrawal of consent: If you withdraw your consent to the processing of your personal data or your child's personal data, we will immediately delete the relevant personal data, provided that the data collection and processing is based on the withdrawal of consent.
Objection to processing: If you object to the processing of your personal data, we will review your objection and delete the relevant personal data immediately, unless there is another legal basis for processing or applicable law requires us to retain the data.
4.1 Respond to your request
We use your personal information to meet your specific requests and provide the information you need. This may involve sending you newsletters, updates or invitations to events that may interest you. If you interact with us on social media, we may also use your details to respond to your comments and questions. Our goal is to provide timely and relevant information tailored to your interests.
4.2 Keeping you informed
To keep you informed, we use your personal information to share the latest news and developments from Guangzhou Fantasy and our partners. This includes notifying you about new game releases, upcoming events, special promotions and other important announcements. Our goal is to keep you engaged with the latest updates and opportunities within the Tangjian community.
4.3 Managing event registrations
We process your personal information to facilitate your registration for various events, seminars, conferences and meetings organized by Guangzhou Fantasy or its affiliates. This process includes confirming your attendance, providing event details and reminders, and delivering any necessary materials. We strive to make your event experience seamless and enjoyable.
4.4 Answering your inquiries
Your personal information helps us address any questions or concerns you may have about Guangzhou Fantasy, our services or our affiliates. We are committed to responding to your inquiries accurately and promptly, whether they relate to our products, services or policies. Your satisfaction is important to us and our goal is to resolve your issues efficiently.
4.5 Improving your online experience
We use your personal information to enhance your experience on our website and improve how you access information. This includes:
· Personalized content: Provide tailored content and recommendations based on your interests and browsing history to make your visit more relevant.
· Enhanced navigation: Implement features that simplify navigation and help you find information more efficiently.
· User feedback integration: Leverage feedback and usage patterns to continually refine and improve the functionality and user interface of our website.
· Performance analysis: Analyze how you interact with our website to identify areas for improvement and ensure a smooth and engaging experience.
By integrating these enhancements, our goal is to provide a customized and user-friendly online experience that matches your preferences and needs.
Subject to applicable law, you have the following rights regarding the processing of your personal data:
· Access: You have the right to request access to the personal data we hold about you. This includes knowing whether we process your data and obtaining information and a copy of that data.
· Correction: If your personal data is inaccurate or incomplete, you have the right to request that it be corrected or updated to ensure that it is accurate.
·Objection: You can object to the processing of your personal data and ask us to stop processing it under certain conditions.
·Erasure: You have the right to request the erasure of your personal data when it is no longer necessary for the purpose for which it was collected.
·Restriction: You can request that the processing of your personal data be restricted to certain circumstances, including with your explicit consent.
·Portability: You have the right to receive your personal data in a structured, commonly used and machine-readable format, and you can ask us to transfer this data to another data controller, if applicable.
These rights are subject to certain conditions and exceptions provided for by relevant laws.
We may disclose your personal data in the following circumstances:
· Service providers and contractors: We may share your data with third-party service providers or contractors for business or operational purposes. This includes e-commerce platforms, audit services, and data analytics providers. We ensure that these parties are contractually obliged to keep your data confidential and use it only for the intended purpose.
· Affiliates and advisors: We may disclose your data to our subsidiaries, affiliates, or our legal and financial advisors who are bound by confidentiality obligations.
· Business transactions: In the event of a sale, merger, acquisition, reorganization, or similar business transaction, your data may be transferred as part of the assets. This includes situations such as bankruptcy or liquidation.
· Legal requirements: We may disclose your data to comply with legal obligations, such as court orders or regulatory requirements.
· Contract execution: To enforce any agreement or contract we have with you.
· Rights protection: If we believe it is necessary to protect the rights, property, or safety of Guangzhou Fantasy, Guangzhou Fantasy users, or others.
· With your consent: If you have explicitly consented to such disclosure.
We do not sell, rent, or share your personal data for targeted advertising, automated decision-making, or profiling purposes.
We process your personal information in various locations, including countries within the European Economic Area (EEA), the United Kingdom (UK), the United States, and other regions.
When transferring your information outside of the United States, we ensure that it is sent to countries deemed to provide adequate protection. If a country does not meet these adequacy standards, we use standard contractual clauses to protect the transfer of your information outside of the United States.
At Guangzhou Fantasy, we are committed to protecting the privacy and integrity of your personal information through strong security measures. While we do our best to protect your data, it is important to note that no method of transmitting information over the Internet is completely immune to risk.
8.1 Security Measures:
· Data Encryption: We use encryption technology to protect your data during transmission and storage. This includes SSL/TLS encryption to protect your communications with our services.
· Access Control: We implement strict access controls to ensure that only authorized personnel can access your personal information. This includes using secure authentication methods and regularly reviewing access rights.
· Data Minimization: We are committed to processing only the information required for our services. We regularly review and update our data processing practices to ensure that we only retain relevant data.
· Password Protection: When you provide us with a password, we apply a one-way hashing algorithm to ensure that your password is securely stored and protected from unauthorized access.
· Regular Security Audits: We regularly conduct security audits and assessments to identify and address potential vulnerabilities in our systems. This helps us stay ahead of emerging threats and maintain the highest security standards.
8.2 Limitations and Risks:
While we employ these advanced security measures, it is important to recognize that no online system is completely immune to vulnerabilities. The nature of Internet-based communications means that there is always a risk of unauthorized access or data interception. We continually strive to improve our security practices to minimize these risks and protect your information.
8.3 Your role in security:
We encourage you to also take steps to protect your personal information. This includes using strong, unique passwords for your accounts and being cautious about sharing your login details.
At Guangzhou Fantasy, we remain committed to maintaining the highest level of security and privacy for your personal information. If you have any questions or concerns about our security practices, please feel free to contact us.
“Child” means an individual who is under the age required by the law of their country to consent to the processing of personal data.
We do not knowingly collect personal data from children. If you are a child, please do not provide us with any personal data. If you believe that a child has submitted personal data to us, please contact us immediately at [email protected] or by post at Room 203, 1st to 3rd floor, No. 770 Huacheng Avenue, Tianhe District, Guangzhou (Location: No. 10). We will take the necessary steps to delete the relevant personal data.
Guangzhou Fantasy may revise this Privacy Statement periodically to adapt to changes in our practices or legal obligations. Significant updates will be notified to you by posting the revised Privacy Statement on our website or by other appropriate means of communication. We recommend that you review this Privacy Statement regularly to stay informed about how we manage and protect your personal information.
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